In short
We never ask for a fee to release financing, never ask for payment to a personal account, and never ask for your PINs or one-time codes. If in doubt, call or WhatsApp +254 746 333 333.
We will never ask you to…
- Pay a loan “processing”, “release” or “activation” fee, or any fee to unlock financing.
- Pay deposits or insurance premiums to us, or pay anything into a personal bank or mobile money account.
- Make an urgent payment, or pay before you have seen and signed an engagement letter.
- Share a password, PIN or one-time PIN (OTP), including mobile money PINs and banking codes.
- Keep a request secret from your bank, your colleagues or your advisers.
- Pay to apply for a job, attend an interview or receive an offer.
Our advisory fees are agreed up front in a signed engagement letter and invoiced by Epiidosis Africa Limited. We don't change our payment details by email or message. If anyone tells you they have changed, call us on our published number before you pay.
Red flags
Stop and check with us if you see any of these.
Guaranteed approval
Promises of guaranteed or “pre-approved” financing or cover, whatever your history. No adviser can promise a lender's or insurer's decision.
Fees to release funds
Any request to pay before money is “released”, “processed” or “disbursed”.
Pressure and secrecy
Deadlines measured in hours, threats that an offer will lapse, or a request to tell no one.
Personal accounts
Payment to an individual's bank account or mobile money number, or to a business you can't verify.
Changed payment details
An email or message saying our bank details have changed.
Look-alike contact details
Free webmail addresses, look-alike web addresses or a misspelt name. Our name is spelt Epiidosis, with a double i.
Requests for codes
Anyone asking for a PIN, password or one-time PIN, by call, SMS, WhatsApp or email.
Unexpected job offers
An offer for a job you didn't apply for, or one that asks you to pay for training, medical checks or travel documents.
Mobile money and transfers
Mobile money, such as M-Pesa, and bank transfers move fast and are hard to reverse. That is why fraudsters ask for them.
- We never ask for payment to a personal mobile money number.
- Never share your mobile money PIN, or a code sent to your phone, with anyone.
- Before you confirm any transfer, check that the recipient name on the screen is the one you expect. If it isn't, stop.
- Be wary of messages saying money was sent to you by mistake and asking you to send it back. Check your balance with your provider, not the message.
How to verify us
- Don't use any phone number, email address or link in the message you received.
- Call or WhatsApp our published number, +254 746 333 333.
- Or email us at info@epiidosisafrica.com, typing the address yourself.
- Tell us the name of the person who contacted you. We'll confirm whether they act for us.
- Check any engagement letter, invoice or payment request with us before you pay.
Our published contact details
- Telephone
- +254 746 333 333
- WhatsApp +254 746 333 333
- Office
- Head Office, Applewood Adams, Ngong Road, Suite 312, P.O. Box 22251-00100, Nairobi, Kenya
- Website
- epiidosisafrica.com
These are the only contact details we publish. Treat any other number or address that claims to be ours with care until you've checked it with us.
If you're targeted
- 01
Stop
Don't pay, don't share codes and don't click links.
- 02
Contact us
Call or WhatsApp +254 746 333 333 so we can confirm and warn others.
- 03
Report
Tell your bank or mobile money provider, and the police.
- If you've paid or shared details, call your bank or mobile money provider straight away. Ask them to stop the payment and secure your account. Speed matters.
- Report it to the police. Keep the messages, phone numbers, email addresses and any transaction confirmation codes as evidence.
- Tell us, even if you didn't pay. It helps us warn others who may be contacted in our name.
Job offers in our name
Our HR and recruitment work is done for client organisations, sourcing to client requirements. We never ask candidates to pay to apply, be interviewed or receive an offer.
Our own open roles are listed on our careers page. If you receive a job offer in our name, check it with us before you reply or pay anything.